FAQs

LilyRose Hotel FAQs – Everything You Need to Know Before Your Stay

Planning your first visit to LilyRose Hotel in Whitby? We’ve answered the most common questions about bookings, check-in, amenities, and more. If you need further help, feel free to contact us anytime before your stay.

You are always very welcome to contact us ahead

Book directly through our official website for the best available rates. If your preferred dates aren’t available online, please call us for real-time availability. We accept all major debit and credit cards.

You can cancel your booking free of charge up to 7 days before your arrival, when booked directly through our website

Standard check-in: 3:00 PM
Standard check-out: 10:00 AM
Early check-in (from 1:00 PM) and late check-out (until 12:00 PM) are available for £20.00 each.

No—smoking is strictly prohibited. A £125 fine applies to anyone caught smoking on the premises.

We reserve the right to refuse entry or ask guests to leave if they exhibit inappropriate behaviour, including intoxication, aggression, or abusive conduct. Refunds will not be issued in such cases.

Yes—children of all ages are welcome. Cots are available to hire for infants 2 and under.

Yes - we have three pets friendly rooms (16,18 and 19) and the usual exceptions are made for assistance dogs. Please contact the hotel team to organise your stay.

There is no lift at the LilyRose Hotel. Please contact us if you have mobility concerns so we can assist with room selection.

The LilyRose Hotel is located in the scenic West Cliff area of Whitby, just a short walk from the beach, shops, and restaurants.

Lower Ground Floor: Rooms 18–19
Ground Floor: Rooms 16–17
First Floor: Rooms 1–4
Second Floor: Rooms 5–8
Third Floor: Rooms 9–12
Fourth Floor: Rooms 14–15

LilyRose Hotel is not liable for loss or damage to guest property due to negligence, misconduct, or natural events. We are also not responsible for damage to vehicles.

Any damage to the hotel property caused by you or your guests will be charged to the debit or credit card used for booking.

LilyRose Hotel is walking distance from Whitby Town Centre beach, shops and restaurants. Every year from the first of November until the end of February, there is free parking’s along the pay and display machines.

From first of March until the end of October we sell 48-hour scratch cards, that allow our guests to park on street parking spaces anywhere in Whitby at Zone-W, for just £3. You can pre-pay for the parking when making a booking on our website.

We are about 9 minutes walk to the train station and about 5 minutes leisurely walk to the Whitby town centre.

Yes—rooms are generally secure. We recommend locking your door and storing valuables safely when you’re out.

We welcome group bookings for weddings, business trips, school groups and interest groups (such as hikers, artists, photographers, etc) but not stag and hen parties. A deposit may be required depending on the size and nature of the booking.

While we don’t have a bar or restaurant on-site at the LilyRose Hotel, we’re happy to recommend excellent local options nearby. We’ve detailed these in the welcome pack in your room.Or reach out to us in advance of your stay!

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